kipp bay area (operations team)

NorthStar facilitated the creation of a performance management toolkit designed to put in place processes and checkpoints throughout the school year that supported school-based operations professionals and their managers to:

  • Clarify roles and responsibilities

  • Set goals and expectations

  • Monitor progress and engage in coaching conversations

  • Evaluate outcomes


The toolkit included a set of guiding principles, an operations excellence rubric, operations development arcs, exemplar coaching videos, and templates for development plans, skip level meetings, and implementation plans.